Finding Satoshi is a feature documentary exploring the mystery behind Bitcoin’s anonymous creator and the global search to uncover their true identity.
Finding Satoshi is available exclusively through our official website, findingsatoshi.com. After purchasing, you’ll receive a secure “magic link” by email that lets you stream the film directly in your browser. No app downloads required.
IMPORTANT You will receive two emails: 1) a purchase receipt from Shopify and 2) a separate email from info@findingsatoshi.com that contains your magic link.
Simply visit findingsatoshi.com, click “Pre-Order Now” (during pre-sale phase) or “Watch Now” (upon release) and complete the checkout. Once your rental is confirmed, we’ll email you your private viewing link.
IMPORTANT: Pre-sale purchases will not grant immediate access. You’ll receive your magic link on or before the official release date.
Your purchase provides rental access to stream Finding Satoshi for a limited viewing period. It does not grant ownership of the film or a downloadable copy.
Your rental window begins when you first press play and remains available for 48 hours. Once that viewing period expires, access will automatically end.
A magic link is a secure, personal streaming link sent to your email after purchase. Clicking it instantly signs you in and takes you to the film — no username or password needed.
Please try the following:
- Check your spam or promotions folder
- Search your inbox for “Finding Satoshi”
- Make sure you used the correct email at checkout
If you still don’t see it, please contact our support team at support@findingsatoshi.com.
Yes. You can use your magic link on supported devices from the same IP address, but it’s intended for personal use. Simultaneous playback on multiple devices may be limited. Your rental is non-transferable.
Your rental period begins when you first start playback. Once started, you’ll have uninterrupted access for 48 hours.
Finding Satoshi is available for digital rental globally in countries where Shopify Payments and our streaming platform are supported. Availability may vary due to local laws, payment provider rules, or regional streaming restrictions. Streaming quality may vary depending upon the user’s device, connection, and network conditions.
If you are able to complete the checkout at findingsatoshi.com, the film is available to you in your region.
Please note:
Pricing may vary slightly by country due to local taxes or currency conversion
Some banks or payment providers may block international transactions
Internet regulations in certain regions may affect streaming performance
If you experience issues completing checkout, please contact support and include your country and any error messages you receive.
Yes. We accept select cryptocurrency payments through our secure Shopify integrations, including:
USDC
Bitcoin (BTC) via Strike
If available in your region, these payment options will appear at checkout.
No. Rentals purchased with USDC or Bitcoin provide the same access and rental window as any other payment method.
Your rental begins when you first press play and remains active for 48 hours from first play.
Please allow a few minutes for blockchain confirmation. If access has not been granted after confirmation, contact support and include:
The email used at checkout
The transaction ID (TXID)
The wallet address used
Our team will investigate promptly.
You can watch Finding Satoshi on:
- Windows computers
- Mac computers
- iPhones and iPads
- Android phones and tablets
- TVs using Chromecast, AirPlay, or HDMI from your computer
No special app is required — everything works through your web browser.
Windows PCs
Requirements
- Windows 10 or Windows 11
Supported browsers
- Google Chrome
- Microsoft Edge
- Firefox
- Opera
Your browser should be updated to the latest version.
Internet Explorer is not supported.
Mac Computers
Requirements
- macOS 10.15 (Catalina) or newer
Supported browsers
- Safari (recommended)
- Google Chrome
- Firefox
- Opera
Please make sure your browser is fully up to date.
Requirements
- iOS / iPadOS 13 or later
Browser
- Safari only (other browsers are not supported)
Important notes:
- Screen Mirroring must be turned OFF during playback
- Lightning-to-HDMI adapters are not supported
- AirPlay is supported on compatible devices
Requirements
- Android 8.0 or later
Browser
- Google Chrome
Other Android browsers may work inconsistently, so Chrome is strongly recommended.
Using Chromecast
Supported devices:
- Chromecast (3rd generation or newer)
- Chromecast with Google TV
How to cast:
- Make sure your phone, tablet, or computer is on the same Wi-Fi network as your Chromecast
- Start playing the film on your device
- Tap the Cast icon in the video player
If you don’t see the Cast icon, that device or setup may not be supported.
Supported devices:
- Apple TV (4th generation or newer)
- AirPlay-enabled smart TVs
How to AirPlay:
- Start playback, then tap the AirPlay icon in the video player
Important:
- Screen Mirroring must be OFF
- Some protected or watermarked videos may not allow AirPlay on certain TVs
Most built-in TV browsers do not support secure video playback and may show a black screen or errors. We strongly recommend using:
● Chromecast
● AirPlay
● HDMI
from a computerfor the best experience.
You can connect your computer directly to your TV using an HDMI cable.
Tips:
- Make sure your TV and cable support secure video playback
- If you hear audio but see a black screen:
- Try a different HDMI cable
- Switch TV inputs
- Disconnect other external displays and try again
Playback, Buffering & Quality
The video is buffering or playing in low quality
The player automatically adjusts quality based on your internet speed.
To improve playback:
- Move closer to your Wi-Fi router
- Close other apps or devices using your internet
- Use a wired Ethernet connection if possible
If you see a black screen:
- Turn OFF Screen Mirroring
- Disconnect unsupported HDMI displays
- Stop and restart casting
- Make sure your device and browser are fully up to date
- Refresh the page and try again
If audio plays but video does not, this usually means your display or connection doesn’t support secure playback. Switching to another device, browser, or connection method typically resolves it.
- Use an updated version of Chrome, Safari, Edge, or Firefox
- Avoid Smart TV browsers
- Prefer Chromecast, AirPlay, or HDMI from a computer
- Ensure a stable internet connection (10 Mbps or higher recommended)
We are committed to making Finding Satoshi accessible to a global audience.
Yes. Finding Satoshi includes:
- English closed captions (CC)
- French subtitles
- German subtitles
- Spanish (Latin American) subtitles
Subtitles can be turned on or off at any time using the CC or settings icon in the video player.
- Closed captions (English CC) include dialogue as well as important audio cues such as music and sound effects.
- Subtitles provide translated dialogue only.
- If subtitle options are not appearing:
- Confirm you are using a supported browser
- Refresh the page and restart playback
- Make sure the video has started before opening the settings menu
Because Finding Satoshi is a digital rental with immediate access upon release, all sales are generally final. Pre-sale purchases may be refunded prior to release, as noted below.
Pre-Sale Terms (Mar 11 - Apr 22, 2026)
If you purchase Finding Satoshi before its official release on April 22, 2026, your rental will be delivered via email on or before release day.
- Pre-sale refunds are permitted only before the film becomes available. To request a refund prior to release, contact support with your purchase email.
- Once the film is released, your pre-sale purchase converts into a standard 48-hour rental, and the normal refund policy applies.
However, we understand that issues can arise. Refund requests are reviewed on a case-by-case basis and may be granted in the following limited circumstances:
- A verified technical issue prevents playback and cannot be resolved by our support team
- An obvious duplicate purchase made in error
Refunds are not issued for:
- Change of mind
- Incompatibility with unsupported devices or browsers
- Poor internet connectivity on the viewer’s end
- Failure to watch within the rental window
If you believe you qualify for a refund, please contact support within 48 hours of purchase and include:
- The email address used to purchase
- A description of the issue
- Screenshots, if applicable
Our team will review your request and respond promptly.
Payments made using cryptocurrency (including USDC and Bitcoin) are processed via third-party payment providers.
Refunds for cryptocurrency purchases are subject to the same case-by-case review outlined in our Refund Policy above.
If a cryptocurrency refund is approved:
- Refunds may be issued in USD or in the original cryptocurrency, at our discretion
- Exchange rate differences between the time of purchase and the time of refund are not reimbursed
- Network, miner, or third-party processing fees (if applicable) are non-refundable
Because cryptocurrency markets can fluctuate, we strongly encourage reviewing your purchase carefully before completing a crypto transaction.
By completing a cryptocurrency payment, you acknowledge and agree to these terms.
If you’re experiencing issues not covered here, please contact our support team at support@findingsatoshi.com.
Include:
- The email you used to purchase
- Your device and browser
- A brief description of the problem
We’ll get you watching as quickly as possible.
We provide these FAQs for your convenience, but in the event of any conflict our Terms of Use govern. View Terms of Use